Welcome to Jewelry Couture's FAQ Page. We understand that purchasing jewelry is a significant and personal decision. To help you make the best choice, we’ve compiled a list of frequently asked questions. If you have any additional questions, please feel free to contact us.
Frequently asked questions
Q: What types of jewelry do you offer?
We offer a wide range of handmade fine jewelry, including rings, necklaces, bracelets, earrings, and custom-designed pieces. We also specialize in engagement rings and wedding bands.
Q: How can I customize a piece of jewelry?
A: Our custom design process is simple and collaborative. You can schedule a consultation with our design specialist to discuss your ideas and preferences. We will work with you to create a unique piece that reflects your vision.
Q: Do the engagement rings from Gabriel & Co., Verragio, Tacori, and Simon G. include the center stone?
No, the engagement rings from Gabriel & Co., Verragio, Tacori, and Simon G. are sold without the center stone. These designer settings are crafted to showcase a variety of center stone options, allowing you to personalize your ring based on your preferred diamond shape, size, and budget.
We’re happy to assist you in selecting the perfect center stone to complete your ring. Once both the setting and the center stone are purchased, our expert jewelers will set the diamond and prepare your engagement ring for delivery.
If you have any questions or would like to begin the selection process, please contact us or visit our showroom for one-on-one assistance.
Q: What materials do you use in your jewelry?
A: We use high-quality materials, including gold, silver, platinum, diamonds, and a variety of precious gemstones. Each piece is crafted with care to ensure durability and beauty.
Q: Do you offer repair and maintenance services?
A: Yes, we offer comprehensive repair and maintenance services to keep your jewelry in excellent condition. This includes cleaning, polishing, resizing, and repairing damaged pieces.
Q: How do I care for my jewelry?
A: To maintain the beauty of your jewelry, store it in a safe place when not in use, avoid exposure to harsh chemicals, and clean it regularly with a soft cloth. For specific care instructions, please refer to our experts for a free cleaning at our store.
Q: How long does it take to create a custom piece?
A: The timeline for creating a custom piece varies depending on the complexity of the design and the availability of materials. Typically, it takes 6-8 weeks from the initial consultation to the final product. We will provide an estimated timeline during the consultation process and if you design is complex, may take more than 8 weeks.
Q: Do you offer appraisals for insurance purposes?
A: Yes, we provide professional appraisal services for insurance and valuation purposes. Our appraisals are conducted by certified gemologists to ensure accuracy and reliability.
Q: How do I know my diamond is ethically sourced?
A: We are committed to ethical sourcing practices and only purchase diamonds from suppliers who adhere to the Kimberley Process Certification Scheme, which ensures that diamonds are conflict-free.
Q: Do you offer gift certificates?
A: Yes, we offer gift certificates in various denominations, making it easy to give the gift of fine jewelry to your loved ones. Gift certificates can be purchased in-store.
Returns questions
Q: What is your return and exchange policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a return and exchange policy within 14 days of purchase, provided the item is in its original condition and accompanied by the receipt. Custom-designed pieces may have different return policies, so please inquire at the time of purchase. We can re-make or resize your pieces.