Welcome to Jewelry Couture's FAQ Page. We understand that purchasing jewelry is a significant and personal decision. To help you make the best choice, we’ve compiled a list of frequently asked questions. If you have any additional questions, please feel free to contact us.
Frequently asked questions
Q: What types of jewelry do you offer?
We offer a wide range of handmade fine jewelry, including rings, necklaces, bracelets, earrings, and custom-designed pieces. We also specialize in engagement rings and wedding bands.
Q: How can I customize a piece of jewelry?
A: Our custom design process is simple and collaborative. You can schedule a consultation with our design specialist to discuss your ideas and preferences. We will work with you to create a unique piece that reflects your vision.
Q: What materials do you use in your jewelry?
A: We use high-quality materials, including gold, silver, platinum, diamonds, and a variety of precious gemstones. Each piece is crafted with care to ensure durability and beauty.
Q: Do you offer repair and maintenance services?
A: Yes, we offer comprehensive repair and maintenance services to keep your jewelry in excellent condition. This includes cleaning, polishing, resizing, and repairing damaged pieces.
Q: How do I care for my jewelry?
A: To maintain the beauty of your jewelry, store it in a safe place when not in use, avoid exposure to harsh chemicals, and clean it regularly with a soft cloth. For specific care instructions, please refer to our experts for a free cleaning at our store.
Q: How long does it take to create a custom piece?
A: The timeline for creating a custom piece varies depending on the complexity of the design and the availability of materials. Typically, it takes 6-8 weeks from the initial consultation to the final product. We will provide an estimated timeline during the consultation process and if you design is complex, may take more than 8 weeks.
Q: Do you offer appraisals for insurance purposes?
A: Yes, we provide professional appraisal services for insurance and valuation purposes. Our appraisals are conducted by certified gemologists to ensure accuracy and reliability.
Q: How do I know my diamond is ethically sourced?
A: We are committed to ethical sourcing practices and only purchase diamonds from suppliers who adhere to the Kimberley Process Certification Scheme, which ensures that diamonds are conflict-free.
Q: Do you offer gift certificates?
A: Yes, we offer gift certificates in various denominations, making it easy to give the gift of fine jewelry to your loved ones. Gift certificates can be purchased in-store.
Returns questions
Q: What is your return and exchange policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a return and exchange policy within 14 days of purchase, provided the item is in its original condition and accompanied by the receipt. Custom-designed pieces may have different return policies, so please inquire at the time of purchase. We can re-make or resize your pieces.
