Frequently Asked Questions
Engagement rings, custom design, repairs, shipping and financing, answered by Ventura's family jewelers since 1986.
Welcome to the Jewelry Couture FAQ page, your trusted source for everything related to fine jewelry, engagement rings, gemstone jewelry, custom designs, repairs, and designer handbags. Whether you're shopping online anywhere in the USA or visiting our showroom in Ventura, California, we are here to help you make confident, informed decisions when investing in high-quality jewelry.
Jewelry & Custom Design
What do you carry?
Engagement rings, wedding bands, fine jewelry, Swiss watches and designer handbags, new & pre-owned, plus natural and lab-grown diamonds. Browse engagement rings or visit our 15,000 sq ft Ventura showroom.
How does custom design work?
Start with a complimentary consultation. We sketch your idea, show you a 3D rendering for approval, then our in-house master jewelers handcraft it. Start your custom design.
How long does a custom piece take?
Typically 6–8 weeks from consultation to completion. Intricate designs may take longer; we'll confirm your timeline at your consultation.
Do designer engagement rings include the center stone?
Gabriel & Co., Verragio, Tacori and Simon G. settings are sold without the center stone, so you can choose the diamond shape, size and budget that's right for you. We'll help you select it, then our jewelers set it in-house.
Do you offer lab-grown diamonds?
Yes. We offer both natural and lab-grown diamonds and will gladly compare them side by side so you can choose with confidence.
Are your diamonds conflict-free?
We purchase diamonds from suppliers who follow the Kimberley Process Certification Scheme for conflict-free diamonds.
Do you offer jewelry and watch repair?
Yes. Four master jewelers handle resizing, stone setting, prong re-tipping, chain repair, polishing and watch service on site. Get a repair quote.
Do you provide appraisals for insurance?
Yes. Our certified gemologists provide detailed appraisals for insurance and valuation. Book an appraisal.
How should I care for my jewelry?
Store pieces separately, avoid harsh chemicals and wipe with a soft cloth. Stop by anytime for a complimentary cleaning and inspection.
Do you offer gift certificates?
Yes, in any amount, available in our Ventura showroom.
Shipping, Returns & Financing
Do you ship?
Yes. Every order ships free and fully insured.
What is your return policy?
Returns and exchanges are accepted within 14 days of purchase, in original condition with your receipt. Custom pieces have their own terms, which we'll review with you before ordering, and we're always happy to remake or resize.
Is resizing included?
Your first resizing is complimentary. Not sure of the size? See our ring size guide.
Do you offer financing?
Yes, 0% APR financing is available on approved credit. Explore financing options.
Explore Our Collections
Still Have Questions?
Call 805.650.0005 or book a complimentary consultation in our Ventura showroom.